When financial pressures are forcing everyone to try and cut costs, businesses can find even their most loyal customers looking hard at existing supply arrangements. Equally, increased scrutiny may open up new sales opportunities.
During tough economic times, it’s particularly difficult for business owners and managers to maintain staff morale. However, if service is fundamental to your business, motivating staff is critical to success. When it comes down to it, satisfied and well supported employees deliver better customer service.
The current economic difficulties have left many young people struggling to find employment. A significant percentage find it difficult to gain that vital first foothold in their chosen field, with lack of experience cited as a major barrier.
For small companies, dealing with tender invitations can be a real headache. Driven by a requirement for accountability, procurement via the tender process continues to increase.Responding to tenders can often be complicated, time-consuming and costly, with the same preparation involved whatever the size of contract. Industry evidence suggests companies may be spending as much as 6% of their turnover on fulfilling tender requirements with at best a chance of winning one out of three and often much lower conversion rates!