In these recession-hit times everyone is battling for customers’ hard-earned cash. This means that companies should be falling over themselves to improve their customer service in a bid to stand out from the competition.
Driven by economic pressures and changing personal aspirations, the last twenty five years have seen a steady move towards greater flexibility in working practices.
We all know the importance of strong client relationships – and over the past few decades, increased emphasis on the importance of customer service has elevated relationship management into a science. Businesses are continually pressured to deliver faster and more cheaply, by clients whose expectations have been raised, driven by technology advances and a tough business climate as well as their increasing sophistication as buyers.
Twenty five years ago, when CBS was born, office equipment was all about typewriters and calculators. Now, the PC, email and the internet brings us speed, flexibility and access to information that we couldn’t have imagined back in the early ‘80s.