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CBS Latest 
Client service: keeping it real
9/9/2012
915 comments
We all know the importance of strong client relationships – and over the past few decades, increased emphasis on the importance of customer service has elevated relationship management into a science. Businesses are continually pressured to deliver faster and more cheaply, by clients whose expectations have been raised, driven by technology advances and a tough business climate as well as their increasing sophistication as buyers.
Thinking about technology
9/9/2012
4813 comments
Twenty five years ago, when CBS was born, office equipment was all about typewriters and calculators. Now, the PC, email and the internet brings us speed, flexibility and access to information that we couldn’t have imagined back in the early ‘80s.