For small companies, dealing with tender invitations can be a real headache. Driven by a requirement for accountability, procurement via the tender process continues to increase.Responding to tenders can often be complicated, time-consuming and costly, with the same preparation involved whatever the size of contract. Industry evidence suggests companies may be spending as much as 6% of their turnover on fulfilling tender requirements with at best a chance of winning one out of three and often much lower conversion rates!
In these recession-hit times everyone is battling for customers’ hard-earned cash. This means that companies should be falling over themselves to improve their customer service in a bid to stand out from the competition.