When financial pressures are forcing everyone to try and cut costs, businesses can find even their most loyal customers looking hard at existing supply arrangements. Equally, increased scrutiny may open up new sales opportunities. (more…)

During tough economic times, it’s particularly difficult for business owners and managers to maintain staff morale.  However, if service is fundamental to your business, motivating staff is critical to success.  When it comes down to it, satisfied and well supported employees deliver better customer service. (more…)

The current economic difficulties have left many young people struggling to find employment.  A significant percentage find it difficult to gain that vital first foothold in their chosen field, with lack of experience cited as a major barrier.  (more…)

For small companies, dealing with tender invitations can be a real headache. Driven by a requirement for accountability, procurement via the tender process continues to increase. (more…)

Driven by economic pressures and changing personal aspirations, the last twenty five years have seen a steady move towards greater flexibility in working practices. (more…)

We all know the importance of strong client relationships – and over the past few decades, increased emphasis on the importance of customer service has elevated relationship management into a science. (more…)

Twenty five years ago, when CBS was born, office equipment was all about typewriters and calculators. Now, the PC, email and the internet brings us speed, flexibility and access to information that we couldn’t have imagined back in the early ‘80s. (more…)

Here’s some good news in these turbulent economic times: CBS celebrates its 25th anniversary this year! We’re proud to be able to say that our clients include some companies who have been with us from the start. (more…)

There can be few businesses not affected by the recent chill winds of recession. It’s understandable then that with concerns about profitability and a return to growth, the natural tendency of many companies now is to pursue new business leads regardless of the commercial implications, believing that any business is better than no business. (more…)

One of the biggest costs for a business can be the recruitment and training of staff. At CBS we’ve been extremely successful in retaining our people – but across the country it’s estimated that three quarters of the working population moves jobs at least once every five years. (more…)